Question:
We had Color Tile install a Pergo floor in our kitchen and the joints began to swell (actually for the 2nd time – Color Tile had already replaced the floor once for joint swelling). Because Color Tile is out of business, we contacted Pergo. Pergo sent out an inspector who had a very sensitive moisture meter. He found moisture in the middle of the floor but none about the edges or under the sink or dishwasher, etc. He was puzzled as to why the joints swelled only in the middle of a particular section of the floor, and not the entire floor. He later reported to Pergo that it was improperly glued. Pergo said they could not be responsible unless a qualified installer performed the work. I gave them the name and the phone number of the installer who was trained by Pergo and made these installations for Color Tile before Color Tile went out of business. I even had the Divsion of Consumer Affairs in Tennessee petition them on my behalf, but they refuse to do anything. The installer was a professional trained by Pergo who worked for Color Tile and used Pergo glue. I say the glue cannot stand the moisture from common spills which regularly occur in kitchens. They say it was improperly glued, although the swelling is only in the middle of the floor in front of the sink, dishwasher, and refrigerator where spills generally occur. Has anyone out there had similar problems with Pergo? Any ideas on Michael Knauff
Response:
- Hide quoted text — Show quoted text ->We had Color Tile install a Pergo floor in our kitchen and the joints >began to swell (actually for the 2nd time – Color Tile had already >replaced the floor once for joint swelling). Because Color Tile is >out of business, we contacted Pergo. Pergo sent out an inspector who >had a very sensitive moisture meter. He found moisture in the middle >of the floor but none about the edges or under the sink or dishwasher, >etc. He was puzzled as to why the joints swelled only in the middle >of a particular section of the floor, and not the entire floor. >He later reported to Pergo that it was improperly glued. Pergo said >they could not be responsible unless a qualified installer performed >the work. I gave them the name and the phone number of the installer >who was trained by Pergo and made these installations for Color Tile >before Color Tile went out of business. I even had the Divsion of >Consumer Affairs in Tennessee petition them on my behalf, but they >refuse to do anything. >The installer was a professional trained by Pergo who worked for Color >Tile and used Pergo glue. I say the glue cannot stand the moisture >from common spills which regularly occur in kitchens. They say it was >improperly glued, although the swelling is only in the middle of the >floor in front of the sink, dishwasher, and refrigerator where spills >generally occur. >Has anyone out there had similar problems with Pergo? Any ideas on >Michael Knauff
Haven’t had similar problems, and I promise I won’t. No chance of my ever using the stuff after what I’ve read of your story. Charlie Sel
Response:
> He later reported to Pergo that it was improperly glued. Pergo said > they could not be responsible unless a qualified installer performed > the work. I gave them the name and the phone number of the installer > who was trained by Pergo and made these installations for Color Tile > before Color Tile went out of business. I even had the Divsion of > Consumer Affairs in Tennessee petition them on my behalf, but they > refuse to do anything. > The installer was a professional trained by Pergo who worked for Color > Tile and used Pergo glue. I say the glue cannot stand the moisture > from common spills which regularly occur in kitchens.
Most unlikely, this glue is not water soluble after it’s dried. > They say it was > improperly glued, although the swelling is only in the middle of the > floor in front of the sink, dishwasher, and refrigerator where spills > generally occur.
I’m curious as to composition of the subfloor or underlayment under the pergo. > Has anyone out there had similar problems with Pergo? Any ideas on > Michael Knauff
This is why I don’t like any multi-seamed product installed in the kitchen or bathroom. I have to run into a water penetration problem with these floors one in every 10 or so. The floor is glued perfectly, except someone didn’t glue the seams properly in your case. It doesn’t appear to be a product failure, but a "quality of installation" failure. That would NOT be Pergo’s problem. Since Color Tile is no longer…. oh, well. Home Insurance to the rescue…
Response:
- Hide quoted text — Show quoted text -> He later reported to Pergo that it was improperly glued. Pergo said > they could not be responsible unless a qualified installer performed > the work. I gave them the name and the phone number of the installer > who was trained by Pergo and made these installations for Color Tile > before Color Tile went out of business. I even had the Divsion of > Consumer Affairs in Tennessee petition them on my behalf, but they > refuse to do anything. > The installer was a professional trained by Pergo who worked for Color > Tile and used Pergo glue. I say the glue cannot stand the moisture > from common spills which regularly occur in kitchens. >Most unlikely, this glue is not water soluble after it’s dried. > They say it was > improperly glued, although the swelling is only in the middle of the > floor in front of the sink, dishwasher, and refrigerator where spills > generally occur. >I’m curious as to composition of the subfloor or underlayment under the >pergo. > Has anyone out there had similar problems with Pergo? Any ideas on > Michael Knauff >This is why I don’t like any multi-seamed product installed in the kitchen >or bathroom. I have to run into a water penetration problem with these >floors one in every 10 or so. The floor is glued perfectly, except >someone didn’t glue the seams properly in your case. >It doesn’t appear to be a product failure, but a "quality of installation" >failure. >That would NOT be Pergo’s problem. >Since Color Tile is no longer…. oh, well. Home Insurance to the >rescue…
Interesting because we are having Pergo problems, too. Our floors "bow" excessively during the heating season, to the point that a marble will not roll across the boards. Ours is not a gluing/water problem tho. Pergo is a floating floor with a thin foam underlayment. You wouldn’t believe how hollow it sounds when one walks on it with hard soled shoes! We also have had problems with severe scratching of the surface of our floor under NORMAL use. The scratches go through the thin colored surface into a white colored base. It’s ridiculous that they sell Pergo by advertising it’s durability. We called the rep 10 days after our fortune was spent laying the floor! We are still (2 years later) "conversing" with the Pergo rep… wish us luck. Good luck to you Michael. Jeny
Response:
> Interesting because we are having Pergo problems, too. Our floors > "bow" excessively during the heating season, to the point that a > marble will not roll across the boards. Ours is not a gluing/water > problem tho. Pergo is a floating floor with a thin foam underlayment. > You wouldn’t believe how hollow it sounds when one walks on it with > hard soled shoes!
The Pergo installers around here don’t recommend the foam underlayment anymore, but the new "quiet" particical board like stuff.
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